Frequently Asked Questions
1. What is Havule’s shipping policy?
We offer free standard shipping on orders over $120. For orders under $120, a flat $10 fee applies. Express Shipping is available at $15 for select items from our main U.S. warehouse.
2. How long does standard shipping take?
Standard shipping typically takes 3–6 business days for urban areas, and 6–10 business days for rural regions or non-contiguous states.
3. Is Express Shipping available for all products?
No, Express Shipping is available only for products shipped from our main U.S. warehouse and does not apply to Partner Products.
4. How do I track my order?
You will receive a tracking number by email once your order is processed. If you haven’t received one within 3 business days, please contact us at [email protected].
5. What is your return policy?
We offer a 30-day return policy. Items must be returned in their original, unused condition with all tags and the receipt or proof of purchase.
6. Who pays for return shipping if I change my mind?
If you change your mind, you are responsible for the return shipping costs. We will deduct the original shipping fee from your refund.
7. What items are non-returnable?
Custom or personalized items, sale items, and gift cards are non-returnable. Please contact us if you have any doubts about your item.
8. How do I initiate a return?
To start a return, please contact us at [email protected] for instructions. Returns sent without prior approval will not be accepted.
9. What should I do if my item is defective or damaged?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue for you.
10. How does Havule protect my personal data?
We collect and use your information according to our Privacy Policy, using industry-standard security measures to keep your data safe.
11. What personal information do you collect?
We collect both Device Information (e.g., browser details, IP address, cookies) and Order Information (e.g., name, addresses, payment details) when you visit or make a purchase.
12. Do you share my personal information with third parties?
Yes, we share your information with trusted third parties like Shopify and Google Analytics to power our store and improve your shopping experience. We only do this to comply with legal obligations and to enhance our services.
13. How do you use cookies on the site?
Cookies help us collect Device Information to analyze website traffic and user behavior. You can disable cookies through your browser settings if you prefer not to have data tracked.
14. How can I opt out of targeted advertising?
You can opt out using settings provided by platforms such as Facebook, Google, Bing, or visit the Digital Advertising Alliance’s opt-out portal.
15. What is your refund process?
Once your return is received and inspected, we will notify you of the refund approval. If approved, your refund will be processed to your original payment method.
16. How long does it take to process a refund?
Refund processing times vary by bank or credit card company, but please allow several business days for the refund to reflect on your account.
17. Can I exchange an item?
The fastest way to get what you want is to return the item and place a new order for the desired product, as exchanges are treated as separate transactions.
18. How do I update my account or order information?
You can update your account details through your profile on our website. For order changes, please contact our support team as soon as possible.
19. Who do I contact if I need further support?
For any questions or support, please email us at [email protected], and our team will be happy to assist you.
20. What payment methods are accepted at Havule?
We accept all major credit cards and other secure payment methods available through our online checkout process.